GENERAL
A) This agreement is made on the contract date between the customer and Bespoke Glazing Design, hereinafter called The Company.
The Customer agrees to buy and the Company to sell and install at the premises mentioned overleaf the windows, doors or other
specified overleaf at the price overleaf.
DESCRIPTION OF GOODS
B) No variation of or alteration or additions to the terms of this agreement shall be effective or binding unless same is agreed in writing and signed by a director of the Company
ACCESS
C) Following agreement of this contract the Customer will allow reasonable access to the premises for the company to carry out
detailed survey of the proposed installation and the Company’s installation staff. The Company survey is relative only to the terms of the contract specified and the Company accepts no liability for any defect or damage to other parts of the premises not exposed at time of survey. (Site working hours 08.00 – 18.00)
TIME AND PERFORMANCE
D) The Company will make every endeavor to install the product within the period arranged but cannot be held responsible for any delay of any installation caused by accidents, fires, strikes, lock-outs or causes beyond the Company’s Control.
CONDENSATION
E) The Company does not warrant that additional or replacement windows or conservatory buildings eliminate or control condensation.
WORK
F) No work will be done or materials supplied other than specified overleaf.
GLASS
H) All responsible care will be taken but the Company shall not be responsible for damage caused to internal or external decoration, ceramics or other tiles, other than rendering or plastering necessary to complete contracted installation. The Company will only replace sills and internal window boards where specified.
PROTECTION
|) Whereas the Company will make every endeavor to avoid damage to the Customer’s property, reasonable precautions to protect furniture, furnishings, carpets and effects in the immediate areas must be taken by the customer. The company shall not be liable for damage caused to the Customer’s property unless such precautions are taken.
GUARANTEE
K) The Company guarantees to repair or replace free of charge any defective unit installed by them for a period of ten years from date
of installation, provided all outstanding monies due to the Company are paid in full, and the Customer signs a satisfaction note on completion of Installation. Please note that any moveable parts i.e. window handles, locks, etc. will have one year manufacturers guarantee.
PAYMENT
L) The balance payable on completion shall be paid to the Company upon delivery or installation of the units whatever may be applicable to the contract. The Customer shall not be entitled to withhold payment by reason of any alleged minor defect that would be remedied under the terms of guarantee. Any outstanding balance due and not paid to the Company within 14 days of installation or delivery, whatever is applicable, shall be chargeable to the Customer at 5% per Month or part of the month. This clause shall be enacted entirely at the discretion of the Company.
ACCEPTANCE
M) If upon survey the Company is of the opinion that it would not be safe or suitable for the work to be carried out or exceptional difficulties or expense might arise, the Company may cancel this contract and will refund to the Customer all monies paid by way of deposit.
PERMISSION
N) Extensions additions or structural alterations may require planning or bye-laws approval, it is the Customer’s responsibility to obtain
any necessary approval unless expressly agreed in writing by the Company to attempt to obtain such permission.
OWNERSHIP
O) All goods supplied by the Company shall remain the property of the Company until paid for in full.
AMENDMENTS
P) In line with the Company’s policy of improvement, the Company reserves the right to amend or alter specifications
of materials or construction as required.
ASSOCIATED BUILDING WORKS
Q) Base construction and level is to be as the Company’s standard specifications unless specifically agreed on the
contract or with the Company’s surveyor in writing. Where the customer decides to provide his own base, or construction no liability can be accepted for defects arising as a result of defects caused by this base. Where the Company moves an existing structure, no responsibility can be taken for damage to such structure.
CONSEQUENTIAL LOSS
R) In the unlikely event of products supplied/fitted requiring rectification the Company shall correct same at no such cost to the customer. However, the Company shall not be liable to the customer or any other party for any consequential losses whatever
COMPLAINTS PROCEDURE
S) In the event of a complaint the customer shall contact writing to the company director Ben Turner ben@bespokeglazingdesign.co.uk.
COOLING OFF PERIOD
(T) The purchaser named overleaf has the right to cancel within 7 days from the date of offer. Cancellation must be
affected by sending an email to: ben@bespokeglazingdesign.co.uk.
